Terms of service

Blanc Boutique Terms of Service

Welcome to Blanc Boutique. These Terms of Service ("Terms") govern your use of our physical and online stores, as well as your interactions with us, including any purchases you make. By using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using our website, making a purchase, or visiting our physical store, you agree to comply with these Terms and all applicable laws and regulations, including the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

If you do not agree with these Terms, you should discontinue using our website and services.

2. Purchases and Payment

2.1 Prices

  • All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
  • We reserve the right to change prices at any time without notice, but the price applicable at the time of your purchase will apply to that order.

2.2 Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, etc.)
  • PayPal
  • Afterpay
  • Other online payment options as listed on our website

Full payment must be made at the time of purchase. We do not offer payment plans or lay-by services unless expressly stated.

2.3 Order Confirmation and Shipping

  • For online orders, once payment is successfully processed, you will receive a confirmation email with details of your order.
  • Shipping costs and delivery times are specified at checkout and are subject to change depending on the delivery destination and method chosen.
  • We are not responsible for delays caused by third-party carriers, but we will do our best to assist with tracking and inquiries.

3. Returns, Exchanges, and Refunds

3.1 Refund Policy

Under Australian Consumer Law, you are entitled to a refund or replacement if the goods you purchased are faulty, do not match the description, or are unfit for their intended purpose.

3.2 Exchange and Store Credit Policy

  • We do not offer refunds for change of mind. However, you may request an exchange or store credit valid for 12 months if you return the item within 7 days of purchase, provided that the item is in its original, unused condition with tags attached.
  • Proof of purchase (receipt or invoice) is required for all returns and exchanges.
  • For online returns, you are responsible for return shipping costs unless the item is faulty.

For more details, please see our Return and Exchange Policy.

4. Intellectual Property

All content on our website, including but not limited to logos, images, product descriptions, and graphics, is the intellectual property of [Store Name] or our content providers and is protected by Australian copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any of our content for commercial purposes without our written permission.

5. Limitation of Liability

5.1 Product Liability

While we strive to ensure that all products meet quality standards, [Store Name] is not liable for any loss, damage, or injury caused by the use of our products in a manner not intended by the manufacturer or outside the scope of normal use.

5.2 Website and Service Availability

  • We make every effort to ensure that our website is available and functioning properly at all times. However, we do not guarantee uninterrupted access or error-free service.
  • Blanc Boutique is not responsible for any technical issues beyond our control, including but not limited to website downtime, data loss, or system failures.

6. Privacy

Your privacy is important to us. Any personal information you provide to us, whether in-store or online, is handled in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

7. User Conduct

You agree not to use our website or services for any unlawful or prohibited purpose. Prohibited activities include, but are not limited to:

  • Engaging in any activity that violates local, state, or federal laws.
  • Attempting to interfere with the security or functionality of our website.
  • Misrepresenting your identity or providing false information.
  • Copying, distributing, or modifying any content on our website without authorization.

8. Termination

We reserve the right to terminate your access to our website or services at our discretion, without notice, if we believe that you have violated these Terms or engaged in unlawful activity.

9. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia and the laws of the State of Victoria. Any disputes arising out of or related to these Terms will be resolved in the courts of [Insert State], Australia.

10. Changes to Terms

We reserve the right to amend or update these Terms at any time. Any changes will be effective immediately upon posting to our website. It is your responsibility to review these Terms periodically for updates.

11. Contact Us

If you have any questions or concerns about these Terms or any aspect of our services, please contact us at:

Blanc Boutique
71 Curtis Street, Ballarat Central, Vic, 3350
Email: sales@blancboutique.com.au

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

This Terms of Service document complies with Australian Consumer Law and other relevant Australian standards.